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8 August 2016 – Smart Live Casino has closed its doors for the final time following an investigation into its practices by the UK Gambling Commission.
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The UKGC will suspend the Smartlive Gaming License while they investigate whether Smartlive can comply with the terms of the licence.
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If you are looking for something else, then I recommend LiveVegas which has all the features and more of SmartLive.
Smart Live Casino is part of the Smart Live Casino Group which also owns a sportsbook, Play Betting and an online and mobile casino. They are registered in the UK and headquartered in London.
I think Smart Live is a very unique live casino offering. I’ve been playing blackjack since the beginning of 2013, but I was worried about doing a review because I’ve read some negative comments on some player forums about slow payouts and lackluster customer support. customer. My experience has not been with these 18 month old complaints, so I want to be sure about things before recommending someone to play.
At the casino trade conference, ICE, in February 2014, I was lucky enough to meet the CEO of Marketing. As part of our conversation I explained my concerns and he assured me that many changes have been implemented over the past 18 months to address them. to them At the same time I was invited to meet people at Smart Live Casino and visit universities where there is television and live streaming. I had to say that I will not miss that time and happily accepted the invitation. I’m glad I did because it has given me a much better understanding of the live casino format and it’s not what I expected!.
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As I said before, I think Smart Live Casino has a very unique selling point. They provide a very personal service to their customers. When you are at the table it is like being in a real casino. The customer is very up close and personal. You don’t have to sit in a huge casino like some of the other live casinos I’ve reviewed, which I like. It’s a relaxing place, and it takes a little work for customers to get to know who you are and the previous interactions you’ve had with them. The streaming is nice and clean and if you’re playing live roulette the stream is TV-style, probably from Smart Live which has had its own TV channel on Sky for a few years.
In November 2014 SmartLive expanded its live casino offering by adding Microgaming’s live casino games and Net Entertainments Live Roulette and Live Blackjack.
Basically they provide 3 options that you can play according to your own preference, their flagship casino in their own studio London, Net Entertainment Studios in Malta they have the option of La Partage on at Roulette or games at Microgamings Canadian studio.
There are currently three games on offer, Live Roulette, Live Blackjack and Live Automatic Roulette and they are available in English and Japanese tables depending on the time of day you visit the site.
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Live Casino is located at Smart Live Gaming’s offices in Holborn, London. A live casino is a smaller office than the main office space. Each office is set up as a laboratory, one for roulette, one for blackjack (two tables) and one for automatic roulette in an unmanned and locked room. The trader is the only person in the studio, everything is managed from the central control room, where the players and traders are monitored on 24 x 7.
Live Roulette is available between 09:00 – 06:00 GMT. Automatic Roulette is available 24 x 7. Blackjack tables operate from 11:00am to 03:00am GMT. Japanese Rapid Roulette and Blackjack are provided and broadcast in the morning GMT. They have a big difference when it comes to table games, because they have more customers than their UK counterparts. Just wait until you book Blackjack!
All agents are based in London and work 8 hour shifts, 30 minutes on, 30 minutes off. If you are playing blackjack you can talk to them in real time, but this is not available on roulette. However you can ask them via email and reply via online streaming. You will find that many marketers are actors and actresses so it is not uncommon to hear about their auditions and TV shows that they are in.
The video below will give you a good taste of what to expect when you play at Smartlive Casino. You’ll see that it’s friendly and slow and you can take your time. If in doubt just use the chat to ask the customers.
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The software is provided by Smart Live Gamings and not by Evolution or other live casino software providers. I like the interface of the game, it’s simple, everything you need is on the screen. There are two displays to choose from, real screen and mixed where you get a computer generated image overlaying the live stream. The gaming interface is also very simple. Another thing I like is that you can store and take it without leaving it on the table.
Five games are available from Microgamings Canadian Live Casino Studio. Live 7 seat Blackjack, Live Roulette, Live Baccarat, Live Casino Holdem & Sic Bo. English is the language of the communication tables, but you will find that the customers are not as well-versed as in Smartlive’s own casino.
The Microgaming solution is very good, especially if you like to play Roulette and Baccarat. Blackjack is a good game, but it cannot place side bets, even if there is no seat you can bet back. It uses European rules, so the dealer only takes one card, instead of the boring cards that are burned at the start of each hand.
It won’t take long for you to see the size of the playing cards if you are playing any of the card games. They are awesome! It’s easier to see the card but it looks weird.
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The software interface is easy to use with two different game modes. Full screen or integrated mode. It’s a matter of personal preference, so both should try to see what you think. You can chat with the dealers, but mostly, of all the live casinos I’ve played in, I’ve found that the dealers don’t talk much about microgaming. Good if you want a quiet game.!
There are fewer ticket options compared to BetVictor, but that’s not a problem because you can switch to Smartlive’s own casino for higher tickets and a better experience.
Smartlive has taken Roulette and Blackjack from Net Entertainment, and instead of settling for just one table of each, they have chosen to bring all of their community tables, giving them a wider range of options. gambling.
There are 3 roulette tables, each with a La Partage and French layout, although the minimum bet is £2 when this is selected. An automatic roulette table.
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There are 5 blackjack tables, 2 of which are regular draw versions with pins starting from £1 a hand.
A range of payment options are available, from credit cards, e-wallets and UKash vouchers. Refunds are usually processed using the refund deposit method.
First deposit 100% matched up to £200. 25 x wagering requirements, plus 100% bonus on roulette and 20% on all other games.
Second deposit 50% equal to £300. 25 x wagering requirements, plus 100% bonus on roulette and 20% on all other games.
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Third deposit 50% equal to £500. 25 x wagering requirements, plus 100% bonus on roulette and 20% on all other games.
Support is available 24 x 7. The main call center is in Cyprus, with several teams in offices in London.
I like Smart Live Casino and my visit to their studio in London showed me how open they are to trial and error, especially when they know I’m writing for them. I call this a coo for Live Casino Comparer!
The gaming experience is personal, customers know who you are if you are likeable and you can create a great relationship with them. I’d say it’s in your own special club. They treat VIPs well and really try to make everyone’s experience better. The only downside is that they only offer Blackjack and Roulette in their casino.
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